FAQ

What delivery services are available?

We deliver using truck around Jakarta, Surabaya, and Bali.
Third party deliveries are available including GO-SEND and JNE.
We are experienced in sending our products by air. Self-pickups are also available in Jakarta, Surabaya, and Bali.
Due to the fragility of some of our products, we would recommend shipment methods that would be suited to your destinations:
JNE is only recommended for Dried / Preserved flowers. GO-SEND is available for all categories.
Please contact us for details.


Payment Method?

We accept BCA bank transfer. Payments via Credit Cards are currently in development.


Opening hours and office location?

JAKARTA
Jl. Kebun Jeruk Raya No.18 Jakarta Barat, DKI Jakarta
Monday - Friday (08:00-17:00)
Saturday (08:00-12:00)

SURABAYA
Jl. Basuki Rahmat No. 83, Surabaya
Monday – Saturday (08:00-17:00)

BALI
Jl. Bikini Utama no 10, Denpasar, Bali
Monday-Friday (08:00-17:00)
Saturday (08:00-15:00)


We are closed on public holidays and Sundays.


How to check stock availability?

Please contact us to check our stock availability. 


How to check price?

Price can be checked by clicking the products.


My favorite flowers are never in stock! What to do?

You can always contact us via Whatsapp to pre-order your favorite flowers!
Pre-orders can be done by Thursday and it will be ready by the following week.

I want a refund!

Refunds are only available when the stock is unavailable during the processing phase.
However, all orders are final and cannot be returned or exchanged upon shipping.